State Farm® Insurance Agent Kyle Hale
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lexi Herndon
May 5, 2025
5
out of
5
rating by Lexi Herndon
"Kaitlin is the BEST!!! She is so helpful and is always there to answer any questions I have. She goes above and beyond for all of her clients and I am truly so thankful for her!!!"
We responded:
"Thank you, Lexi! I'm delighted to hear about your positive experience with Kaitlyn. Her dedication to being helpful and attentive is truly appreciated. If you have any more questions or need assistance, feel free to reach out!"
Tyler Quakenbush
May 2, 2025
5
out of
5
rating by Tyler Quakenbush
"Nothing but good things to say about Matt with State Farm. He’s been nothing but helpful with my auto insurance policy and life policy."
We responded:
"Thank you, Tyler, for sharing your positive experience! I'm glad to hear that Matt has been helpful with your insurance policies. We're here to assist with any further needs you might have."
Taylen Rominger
May 2, 2025
5
out of
5
rating by Taylen Rominger
"This State Farm is outstanding! I believe I spoke to Reise, he was a very helpful gentleman and answered all of my questions throughly. I would definitely recommend this state farm for any questions/concerns!"
We responded:
"Thank you, Taylen, for your wonderful feedback! I'm glad to hear that Reise was able to assist you and provide thorough answers to your questions. Your recommendation means a lot to us."
trase quillen
May 2, 2025
5
out of
5
rating by trase quillen
"Thank you to the workers that made it so easy and efficient. reise quillen had great communication skills that had helped me with what i needed to get done and his amazing office everyone was very nice and helpful"
We responded:
"Thank you, Trase, for your wonderful feedback! I'm glad to hear that Reise's communication skills and the team's helpfulness made your experience smooth and efficient. Our office is here to assist you with any further needs or questions."
Rebecca Finkelstein
May 2, 2025
5
out of
5
rating by Rebecca Finkelstein
"This State Farm is just so awesome, and definitely the best State Farm I have ever been to. Reise is so amazing and so helpful. He is literally the bomb. Kaitlyn is awesome too, super nice. Best State Farm ever for real."
We responded:
"Thank you, Rebecca, for your wonderful feedback! I'm happy to hear that Reise and Kaitlyn made such a positive impact on your experience. Our team is dedicated to providing exceptional service, and it's great to know we're meeting that goal. If you ever need assistance, feel free to reach out."
Deann Bailey
April 2, 2025
5
out of
5
rating by Deann Bailey
"Kailtyn was very kind and very helpful."
We responded:
"Thank you, Deann, for your wonderful feedback! I'm glad to know that Kaitlyn was kind and helpful during your experience. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Payton Staman
March 7, 2025
5
out of
5
rating by Payton Staman
"Kyle’s office, and specifically agent Matt, has always done an exceptional job answering my questions and finding me insurance deals! Every time I have called, I have left grateful. Recently, they found a way to restructure my home and auto bundle to nearly cut my premiums in half. Agent Matt needs a raise! He is great. Would recommend working with them!"
We responded:
"Thank you, Payton, for your wonderful feedback! I'm delighted to know that Matt and our office have been able to assist you effectively and find great insurance deals. It's fantastic to hear that we could help restructure your bundle to save on premiums. Matt's dedication truly shines, and your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Stacy Hill
January 17, 2025
5
out of
5
rating by Stacy Hill
"Kaitlyn helped me with multiple questions regarding my insurance coverage. She was knowledgeable, helpful, and friendly. I enjoyed talking with her, and she helped me get the coverage I need."
We responded:
"Thank you, Stacy, for sharing your experience! I'm glad Kaitlyn was able to assist you with your insurance questions and provide the coverage you needed. Her knowledge and friendly approach are truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Stephen Schaffer
January 15, 2025
5
out of
5
rating by Stephen Schaffer
"Matt was excellent, very knowledgeable and answered all my questions very well (and I had a lot 😂😂) Looking forward to doing business with them in the future!"
We responded:
"Thank you, Stephen, for your fantastic review! I'm glad Matt was able to provide the knowledgeable assistance you needed and answer all your questions. We're excited about the opportunity to work with you in the future. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
Seble Negash
January 2, 2025
5
out of
5
rating by Seble Negash
"It’s great to have found an outstandingly supportive office and agents here. Despite facing financial struggles and life's challenges that caused me to fall behind. Kaitlyn, an amazing agent, that goes beyond to help and support to her clients. Her kindness and assistance have been great, helping me get back on track and secure hardship assistance. Most of us may not know that are resources when we think of insurance. Kaitlyn helped me understand that insurance can also have source of support during life's toughest moments."
We responded:
"Thank you for sharing your experience, Seble. We're so glad Kaitlyn was able to provide the guidance and support you needed during a challenging time. It means a lot to know she made a difference in helping you navigate your options. We're here to assist whenever you need us!"
jean wade
December 18, 2024
5
out of
5
rating by jean wade
"Words cannot express how grateful I am for the way the association at State Farm have interacted with me. Always kind, always sufficient and helpful. I’m really comfortable asking question to things that I need a clearer Understanding on. And with sincerity and honesty state farm always come through. You guys are one of my greatest supporters. Not to single anyone as State Farm as a whole are all truly wonderful. But with Kaitlyn every time she answers the phone. I know it’s her because I can hear her smile over the phone. And if I’m having a bad day, her smile feels my heart with a sense of “ It’s going to be ok”. You guys are the greatest. Thank you all you do"
We responded:
"Thank you so much, Jean, for your heartfelt feedback! We're so happy to know that our team has made such a positive impact on your experience. It's wonderful to hear that Kaitlyn's warmth and kindness shine through, even over the phone. Your words truly motivate us to continue providing the best service possible. If you ever have more questions or need assistance, know that we are happy to answer them!"
Thaso Bronitun
November 27, 2024
1
out of
5
rating by Thaso Bronitun
"This agent canceled my auto insurance without notice and a week later restored it also without notice. I knew all these happened to my policy after three weeks when I got it letters in mail. It was so risky driving without cover. They use text messages communication which is nice but why letting me know cancellation & restoring. So I was very frustrating and told them to cancel, but months later still got bills each month! Why bills after policies cancelled? When I called them, I was yelled "that's on you why did you paid " OMG! I picked this agent based on good reviews but I think alls are paid reviews. I like State Farm but I had bad experiences with this agent."
We responded:
"Unfortunately, we didn't get the pleasure of speaking with you before you started your policies with State Farm as you did everything online. Our office uses all forms of communication such as email, calling, text and mail to contact our clients. The letters were alerting you there would be cancellation of your policies due to a mistake on the application you had submitted. Luckily, we were able to assist you in fixing your error before cancellation so there was never a lapse in coverage for you. We happily explained your billing issue and assisted with cancelling your policies. At cancellation we explained that you will receive a final bill to your coverage cease date. We appreciate your feedback and to clarify you did not speak to the Agent and Owner and we welcome the opportunity to meet with you in person if you would like. In addition, we do not ever pay any of our customers for reviews. If you would like to speak directly with our Customer Service Manager, you can email them directly at Management@kyleismyagent.com or call our office and request to speak to Management at 317-887-6858. We wish you the best with your next insurance company"
Rachael Williams
November 20, 2024
5
out of
5
rating by Rachael Williams
"Matt was so helpful in getting me great coverage quickly. Very courteous and answering questions that I had. I highly recommend!"
We responded:
"Rachael, thank you for your wonderful review! I'm glad to hear that Matt was able to assist you efficiently and courteously. We appreciate your recommendation and are always here to help with any future needs or questions. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Za siang
November 18, 2024
5
out of
5
rating by Za siang
"Kyle and his team are amazing, they care about their customer’s needs."
We responded:
"Za, Thank you so much for your wonderful review! I'm glad to know that you feel our team truly cares about our customers' needs. Your satisfaction is our top priority, and it's great to see that reflected in your experience. If you ever need anything in the future, don't hesitate to reach out. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Matthew Gray
October 31, 2024
5
out of
5
rating by Matthew Gray
"Kyle and his team are great to work with. I’ve never had any issues working with them and have recommended them to several family and friends over the years."
We responded:
"Matthew, thank you for taking the time to leave us a review. We greatly appreciate your business. - Kyle Hale - State Farm Insurance Agent"
timmysun “timmysunpark213” parkford
October 31, 2024
5
out of
5
rating by timmysun “timmysunpark213” parkford
"Great to work with and honest folks like a good nieghbor."
We responded:
"Thank you, Timmy, for your kind words! I'm glad you found our team honest and enjoyable to work with. We strive to be like a good neighbor, always here to help. If you ever need anything in the future, don't hesitate to reach out. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Jeffrey Cass
October 2, 2024
5
out of
5
rating by Jeffrey Cass
"I have been a State Farm customer for 6+ years and the customer service I receive from Kyle Hale’s team is always phenomenal!!! Especially, from Kaitlyn and Matthew. Whenever I need assistance and/or have questions they are so helpful and knowledgeable. Thank you!"
We responded:
"Jeffrey, thank you so much for your kind words and for being a loyal State Farm customer for over six years! I'm glad to hear that Kaitlyn and Matthew have been so helpful and knowledgeable whenever you needed assistance. Your satisfaction with our customer service means a lot to us. If you ever have any more questions or need further assistance, we're always here to help. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Eric Ward
August 20, 2024
5
out of
5
rating by Eric Ward
"Great experience in the office! Good conversation with Matt, Kyle, and Kaitlyn. Matt answered all my questions and did a great job helping me understand everything and put me in the best coverage for my situation. 5 Stars!"
We responded:
"Thank you, Eric, for your positive review. I'm glad Matt, Kaitlyn, and I could provide a great experience and answer all your questions. It's satisfying to know that Matt helped you understand everything and find great coverage for your needs. If you need any further assistance, feel free to reach out. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Danielle
August 6, 2024
5
out of
5
rating by Danielle
"My experience is always great with this team! They always go above and beyond to make sure I am satisfied with my coverage. I wouldn't go anywhere else."
We responded:
"Thanks, Danielle, for your awesome review! We're so glad to hear that you're satisfied with your coverage and our team's efforts. We always strive to go above and beyond for our customers. If you ever need anything else, don't hesitate to reach out! - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Ashley Delgado
May 2, 2024
5
out of
5
rating by Ashley Delgado
"5 stars is an understatement. I have been with them since 2016. I left once thinking I had better coverage else where but that was NOT the case. Everyone is always looking for the most economic rate and with Kyle, you get taken care of. You get what you want and need at a really great rate. They go above and beyond. The customer service is immaculate which makes every phone call/text message, stress free. Kyle, Kaitlyn and Matt are great! They really take the time to connect with you."
We responded:
"Ashley, thank you for the fantastic review! We're delighted to hear you've had such a positive experience with our agency and our team members Kaitlyn and Matt. Providing great service and ensuring our clients have the coverage they need at the best rates is our priority. Your continued trust means a lot to us. We're here for you whenever you need us! Thanks for choosing us as your insurance provider! - Kyle Hale - State Farm Insurance Agent | Indianapolis, IN"
Finding Beauty in the Ordinary
May 1, 2024
5
out of
5
rating by Finding Beauty in the Ordinary
"I get insurance through Kaitlyn and I absolutely love the service I receive. She’s personable, friendly, provides great service every time I call, and is professional. I highly Reccommend this office!"
We responded:
"It's wonderful to hear that you've had such positive experiences working with Kaitlyn! Her dedication to providing excellent service, combined with her friendly and professional demeanor, truly sets her apart. Thank you for recommending the office—you're a valued customer, and they'll be delighted to continue providing you with top-notch service for all your insurance needs. - Kyle Hale - State Farm Insurance Agent"
Jenny Tsui
April 3, 2024
5
out of
5
rating by Jenny Tsui
"I was having an issue with a claim that had been going on for far too long with no progress. Matt Faber was amazing and helpful with my situation! He made calls for me til he got ahold of someone, got on them trying to figure out why it was taking so long and getting things moving along. Matt was able to get everything resolved within a week for a claim that had been going on over 3 months. I am truly thankful and appreciative for all the work he put in and did for me!! Highly recommend this office and Matt for any questions or help!"
We responded:
"Jenny, thank you for sharing your experience with our office! Our team strives to provide quality coverage and service, and we are happy to hear that Matt was able to do that for your claim! We are thankful for your trust in our office to help secure what matters most."
Melissa Tom
March 19, 2024
5
out of
5
rating by Melissa Tom
"I’ve been with this agent for a few years now, and I always work with Kaitlyn! She always goes above and beyond for my needs, and definitely tries to find those discounts to save me money when she can! She has always been kind, personable, and professional."
We responded:
"We deeply appreciate your kind words Melissa! We are blessed to have you as a client! "
Aaron McKinney
January 26, 2024
5
out of
5
rating by Aaron McKinney
"The only insurance agent I use for all my needs! My home, autos, and small business are all insured through Kyle Hale with State Farm. Personable service and knowledge is second to none. I work with Matt, who is so well informed and easy going that I know all my questions will be answered and needs will be met without feeling overwhelmed. I would suggest going to the office and sitting down with anyone for a face-to-face conversation and you will instantly feel at ease and well taken care of. I can't say enough good things about the service I've received over the years."
We responded:
"Aaron, it is an honor to have you as a client and a privilege doing business with you! We appreciate the kind words and thank you for being a part of our State Farm family!"
Lorena Acuña
November 26, 2023
5
out of
5
rating by Lorena Acuña
"Excellent service and the place very well maintained"
We responded:
"Thank you for the kind words Lorena! We appreciate having you as a client! "