State Farm® Insurance Agent Kyle Hale
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Thaso Bronitun
November 27, 2024
1
out of
5
rating by Thaso Bronitun
"This agent canceled my auto insurance without notice and a week later restored it also without notice. I knew all these happened to my policy after three weeks when I got it letters in mail. It was so risky driving without cover. They use text messages communication which is nice but why letting me know cancellation & restoring. So I was very frustrating and told them to cancel, but months later still got bills each month! Why bills after policies cancelled? When I called them, I was yelled "that's on you why did you paid " OMG! I picked this agent based on good reviews but I think alls are paid reviews. I like State Farm but I had bad experiences with this agent."
We responded:
"Unfortunately, we didn't get the pleasure of speaking with you before you started your policies with State Farm as you did everything online. Our office uses all forms of communication such as email, calling, text and mail to contact our clients. The letters were alerting you there would be cancellation of your policies due to a mistake on the application you had submitted. Luckily, we were able to assist you in fixing your error before cancellation so there was never a lapse in coverage for you. We happily explained your billing issue and assisted with cancelling your policies. At cancellation we explained that you will receive a final bill to your coverage cease date. We appreciate your feedback and to clarify you did not speak to the Agent and Owner and we welcome the opportunity to meet with you in person if you would like. In addition, we do not ever pay any of our customers for reviews. If you would like to speak directly with our Customer Service Manager, you can email them directly at Management@kyleismyagent.com or call our office and request to speak to Management at 317-887-6858. We wish you the best with your next insurance company"
Rachael Williams
November 20, 2024
5
out of
5
rating by Rachael Williams
"Matt was so helpful in getting me great coverage quickly. Very courteous and answering questions that I had. I highly recommend!"
We responded:
"Rachael, thank you for your wonderful review! I'm glad to hear that Matt was able to assist you efficiently and courteously. We appreciate your recommendation and are always here to help with any future needs or questions. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Za siang
November 18, 2024
5
out of
5
rating by Za siang
"Kyle and his team are amazing, they care about their customer’s needs."
We responded:
"Za, Thank you so much for your wonderful review! I'm glad to know that you feel our team truly cares about our customers' needs. Your satisfaction is our top priority, and it's great to see that reflected in your experience. If you ever need anything in the future, don't hesitate to reach out. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Matthew Gray
October 31, 2024
5
out of
5
rating by Matthew Gray
"Kyle and his team are great to work with. I’ve never had any issues working with them and have recommended them to several family and friends over the years."
We responded:
"Matthew, thank you for taking the time to leave us a review. We greatly appreciate your business. - Kyle Hale - State Farm Insurance Agent"
timmysun “timmysunpark213” parkford
October 31, 2024
5
out of
5
rating by timmysun “timmysunpark213” parkford
"Great to work with and honest folks like a good nieghbor."
We responded:
"Thank you, Timmy, for your kind words! I'm glad you found our team honest and enjoyable to work with. We strive to be like a good neighbor, always here to help. If you ever need anything in the future, don't hesitate to reach out. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Jeffrey Cass
October 2, 2024
5
out of
5
rating by Jeffrey Cass
"I have been a State Farm customer for 6+ years and the customer service I receive from Kyle Hale’s team is always phenomenal!!! Especially, from Kaitlyn and Matthew. Whenever I need assistance and/or have questions they are so helpful and knowledgeable. Thank you!"
We responded:
"Jeffrey, thank you so much for your kind words and for being a loyal State Farm customer for over six years! I'm glad to hear that Kaitlyn and Matthew have been so helpful and knowledgeable whenever you needed assistance. Your satisfaction with our customer service means a lot to us. If you ever have any more questions or need further assistance, we're always here to help. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Eric Ward
August 20, 2024
5
out of
5
rating by Eric Ward
"Great experience in the office! Good conversation with Matt, Kyle, and Kaitlyn. Matt answered all my questions and did a great job helping me understand everything and put me in the best coverage for my situation. 5 Stars!"
We responded:
"Thank you, Eric, for your positive review. I'm glad Matt, Kaitlyn, and I could provide a great experience and answer all your questions. It's satisfying to know that Matt helped you understand everything and find great coverage for your needs. If you need any further assistance, feel free to reach out. - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Danielle
August 6, 2024
5
out of
5
rating by Danielle
"My experience is always great with this team! They always go above and beyond to make sure I am satisfied with my coverage. I wouldn't go anywhere else."
We responded:
"Thanks, Danielle, for your awesome review! We're so glad to hear that you're satisfied with your coverage and our team's efforts. We always strive to go above and beyond for our customers. If you ever need anything else, don't hesitate to reach out! - Kyle Hale - State Farm Insurance Agent, Indianapolis, IN"
Ashley Delgado
May 2, 2024
5
out of
5
rating by Ashley Delgado
"5 stars is an understatement. I have been with them since 2016. I left once thinking I had better coverage else where but that was NOT the case. Everyone is always looking for the most economic rate and with Kyle, you get taken care of. You get what you want and need at a really great rate. They go above and beyond. The customer service is immaculate which makes every phone call/text message, stress free. Kyle, Kaitlyn and Matt are great! They really take the time to connect with you."
We responded:
"Ashley, thank you for the fantastic review! We're delighted to hear you've had such a positive experience with our agency and our team members Kaitlyn and Matt. Providing great service and ensuring our clients have the coverage they need at the best rates is our priority. Your continued trust means a lot to us. We're here for you whenever you need us! Thanks for choosing us as your insurance provider! - Kyle Hale - State Farm Insurance Agent | Indianapolis, IN"
Finding Beauty in the Ordinary
May 1, 2024
5
out of
5
rating by Finding Beauty in the Ordinary
"I get insurance through Kaitlyn and I absolutely love the service I receive. She’s personable, friendly, provides great service every time I call, and is professional. I highly Reccommend this office!"
We responded:
"It's wonderful to hear that you've had such positive experiences working with Kaitlyn! Her dedication to providing excellent service, combined with her friendly and professional demeanor, truly sets her apart. Thank you for recommending the office—you're a valued customer, and they'll be delighted to continue providing you with top-notch service for all your insurance needs. - Kyle Hale - State Farm Insurance Agent"
Jenny Tsui
April 3, 2024
5
out of
5
rating by Jenny Tsui
"I was having an issue with a claim that had been going on for far too long with no progress. Matt Faber was amazing and helpful with my situation! He made calls for me til he got ahold of someone, got on them trying to figure out why it was taking so long and getting things moving along. Matt was able to get everything resolved within a week for a claim that had been going on over 3 months. I am truly thankful and appreciative for all the work he put in and did for me!! Highly recommend this office and Matt for any questions or help!"
We responded:
"Jenny, thank you for sharing your experience with our office! Our team strives to provide quality coverage and service, and we are happy to hear that Matt was able to do that for your claim! We are thankful for your trust in our office to help secure what matters most."
Melissa Tom
March 19, 2024
5
out of
5
rating by Melissa Tom
"I’ve been with this agent for a few years now, and I always work with Kaitlyn! She always goes above and beyond for my needs, and definitely tries to find those discounts to save me money when she can! She has always been kind, personable, and professional."
We responded:
"We deeply appreciate your kind words Melissa! We are blessed to have you as a client! "
Aaron McKinney
January 26, 2024
5
out of
5
rating by Aaron McKinney
"The only insurance agent I use for all my needs! My home, autos, and small business are all insured through Kyle Hale with State Farm. Personable service and knowledge is second to none. I work with Matt, who is so well informed and easy going that I know all my questions will be answered and needs will be met without feeling overwhelmed. I would suggest going to the office and sitting down with anyone for a face-to-face conversation and you will instantly feel at ease and well taken care of. I can't say enough good things about the service I've received over the years."
We responded:
"Aaron, it is an honor to have you as a client and a privilege doing business with you! We appreciate the kind words and thank you for being a part of our State Farm family!"
Lorena Acuña
November 26, 2023
5
out of
5
rating by Lorena Acuña
"Excellent service and the place very well maintained"
We responded:
"Thank you for the kind words Lorena! We appreciate having you as a client! "
Nicholas Stidham
November 17, 2023
5
out of
5
rating by Nicholas Stidham
"Reise was great when he answered the phone. Helped me get a quote that was fair and fit my personal needs. I highly recommend him to any of my colleagues or even my family. Thank you Reise for giving my insurance."
We responded:
"Hi Nicholas! We can't wait to send you referral gift cards for referring your family and colleagues! Welcome to our State Farm family!! "
Aaron Richart
November 17, 2023
5
out of
5
rating by Aaron Richart
"The service was amazing and reise helped me out as soon as I called. Amazing employee and amazing company"
We responded:
"We appreciate having you as a client Aaron! Thank you for the kind words!"
Nick Smith
November 16, 2023
5
out of
5
rating by Nick Smith
"I called into State Farm and was lost on my home and auto insurance. I was honored to be in contact with Reise Quillen. He got me set up and on track within minutes. Very smart and likeable young man. “Like a good neighbor Reise was there!”"
We responded:
"Thank you for the kind words Nick! Welcome to our State Farm family!"
Joshua Walter
November 16, 2023
5
out of
5
rating by Joshua Walter
"Been in talks with Reise Quillen, and he has been a huge help! A very knowledgeable individual who is a very personable person with excellent skills."
We responded:
"We were happy to help getting your commercial policies started with us Joshua! Welcome to our State Farm family!"
Lucy Stout
November 16, 2023
5
out of
5
rating by Lucy Stout
"Reese was great and efficient at his job."
We responded:
"Thank you so much for the kind words Lucy! We appreciate having you as a client! "
Damon Jones
September 29, 2023
5
out of
5
rating by Damon Jones
"Not a customer but my car died in the parking lot. Reese went out of his way to help me. Very friendly staff"
We responded:
"Like a good Neighbor, our office is there! Thank you for the kind words Damon, we were happy to help!"
Chris Quillen
September 19, 2023
5
out of
5
rating by Chris Quillen
"I reached out to State Farm and spoke to Reise Quillen and asked to get me a Home and Auto quote and after an hour or so they reached out to me and he able to lower home and auto. Reise was able to provide quick and personal service!"
We responded:
"Chris, thank you for taking the time to review our business. I am happy you had a great experience with Reise for your home and auto insurance. We are proud to help protect you and your family with home and auto insurance."
Chandaire Schuler
September 14, 2023
5
out of
5
rating by Chandaire Schuler
"Matt helped me get a great quote on life insurance! As a first time buyer, he made the process very straight forward and hassle free. I would recommend him and his colleagues to everyone I know!"
We responded:
"Thank you for taking the time to provide us with feedback. I am glad you had a great experience with Matt. Thank you for trusting our team with your life insurance needs!"
Kiera
September 6, 2023
5
out of
5
rating by Kiera
"Matt was very professional and knowledgeable in helping me find an insurance policy that fit my needs and for a great price. I would recommend to my family and friends."
We responded:
"Kiera, thank you for your review we appreciate you and your feedback!"
Lincoln Roth
May 26, 2023
5
out of
5
rating by Lincoln Roth
"Very fine establishment and very professional. Have been with Kyle and his team going on 3 years now. Mostly work with Reise. Very fine nice gentleman, always takes care of my needs quickly."
We responded:
"Lincoln, thank you for the review. We appreciate you!"
Holly Dumas
April 24, 2023
5
out of
5
rating by Holly Dumas
"I have been with Kyle Hale's office for over eight years and I have always been happy with the service I have received from him and his office team. I recently had a claim on my vehicle and whenever called with a question, if I wasn't given an immediate answer, I was responded to by the end of the day. It makes me feel good knowing I am cared for and respected as a customer."
We responded:
"Thank you for leaving us a review Holly. We are truly honored to help protect you and your family with all of your insurance and financial service needs. We appreciate you and your family very much! Thank you for your continued business. "